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Knowledge Base

Frequently Asked Questions (FAQ)

Got questions about our service, activation procedure, device support, or payments? Here are instant answers to our most common customer inquiries.

The dedicated support team is available 16 hours daily via WhatsApp. They aim to resolve most issues within minutes and speak English, German, French, and Spanish.

The support team is available 16 hours daily via WhatsApp, covering peak viewing times across European time zones. To upgrade, you simply contact them on WhatsApp, and they will send you a secure payment link within minutes.

The service works on virtually any device, including Smart TVs (Samsung, LG, Sony, etc.), streaming devices (Amazon Fire Stick, Nvidia Shield), Android TV boxes, smartphones, tablets, and computers. You can use their exclusive HOT Player app or any other IPTV player you prefer.

WeSellIPTV provides over 41,821 live channels from across Europe and worldwide (including USA, German, French, Spanish, Italian, and Scandinavian channels). It also includes 142,754+ movies and 34,260+ series on demand, plus 1,000+ 24/7 channels.

For HD streaming: A minimum of 10 Mbps is required. For 4K streaming: A minimum of 25 Mbps is recommended. A wired ethernet connection is recommended for the best experience on your TV.

No, a VPN is not required to use the service across Europe. It works directly. However, some users may choose to use one for added privacy, which is completely optional.

Yes, absolutely. Your WeSellIPTV subscription works anywhere with an internet connection, making it ideal for expats and frequent travelers.

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Technical Guidance

In-Depth Setup & Playback FAQ

Clear answers to common questions about internet speeds, router settings, EPG guide synchronization, and multi-device management.

What is the recommended internet speed for 4K live sports?

For standard HD channels (720p/1080p), a stable connection of 10 Mbps is sufficient. For uncompressed 4K UHD 60FPS sports broadcasts and 4K VOD movies, we recommend a minimum download speed of 25 Mbps. Connecting your Smart TV or streaming box via an Ethernet cable or 5GHz Wi-Fi network ensures optimal stability.

Can I use my WeSellIPTV subscription on multiple devices?

You can install and log into your WeSellIPTV account on as many devices as you like (e.g., your living room TV, bedroom Firestick, and iPhone). Standard plans allow 1 active stream at a time. If you need simultaneous streaming on multiple screens at the same time, choose our 2-screen or multi-screen subscription package.

How does the Electronic Program Guide (EPG) update?

Our EPG guide updates automatically every 24 hours. When using Xtream Codes API with players like TiviMate or IPTV Smarters Pro, the app pulls the latest schedule automatically upon launch. You can also manually trigger an EPG update inside your app settings under "EPG > Update EPG".

Complete Support Knowledgebase

Advanced Billing, Renewal & Streaming Questions

Everything you need to know about managing your subscription, updating playlists, and maximizing streaming stability.

Will my subscription renew automatically or charge my card?

No. We do not use predatory recurring subscription charges. When your selected plan (1, 3, 6, or 12 months) approaches its expiration date, our WhatsApp support team will send you a friendly reminder. You maintain 100% control over whether to renew, upgrade to a multi-screen plan, or discontinue.

Can I request specific movies, TV series, or international channels?

Yes! Active WeSellIPTV subscribers can send content requests directly to our support team on WhatsApp. Our media indexing servers add newly requested cinema releases, foreign television bouquets, and missing series episodes during our regular weekly content updates.

What happens if I change my TV or streaming device?

Your WeSellIPTV credentials are not permanently locked to one hardware MAC address unless you are using a dedicated MAG portal. If you upgrade from a Firestick to an Nvidia Shield or buy a new Smart TV, simply install your preferred IPTV app and log in with your existing Xtream Codes credentials.